Frequently asked questions
Everything you need to know about ordering, shipping, gifting, and caring for your Rayna pieces.
How long does shipping take?
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Most U.S. orders ship within 1–2 business days and arrive within 3–5 business days. Complimentary shipping is included on orders over $75.
Do you ship internationally?
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We currently ship within the United States. Canadian and global shipping are coming soon — join our newsletter to be notified first.
What is your return policy?
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Eligible items may be returned within 30 days of delivery in their original, unused condition. Visit our Shipping & Returns page for full details.
Are your candles clean-burning?
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Yes — our candles are made with a soy and coconut wax blend, cotton wicks, and phthalate-free fragrance oils for a clean, even burn.
Do you offer gift wrapping?
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Yes. Signature gift wrap — tissue, gold-foil box, and ribbon — is included on every order. A handwritten card option is available at checkout free of charge.
Can I ship to a different address?
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Of course. You can send your order directly to your recipient — we'll skip the invoice and include a handwritten note in your name.
How can I contact customer care?
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Email raynaesocials@gmail.com or visit our Contact page. We reply within one business day, Monday through Friday.
Do you offer corporate or bulk gifting?
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Yes. Email raynaesocials@gmail.com to discuss corporate, wedding, or event gifting at any volume.
How do I care for my Rayna pieces?
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Care guidance is included on every product page. For ceramics, hand-wash with mild soap; for linen, machine wash cold; for candles, trim wicks to 1/4 inch before each burn.
Where are your products made?
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We work with small studios and independent makers across Europe, the Americas, and Asia. Each product page notes its country of origin.
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